KLAS says providers are integrating pharmacy systems

Heathcareitnews.com:”One of the most striking examples of the impact of integration within the closed loop is Siemens, Hess notes. On one hand, providers who rated the Siemens Pharmacy product alone gave it a relatively low overall score of 70.8 out of 100. However, those providers who rated both Siemens Pharmacy and the Siemens bar-coding at the point of care product – Medication Administration Check (MAK) – scored the pharmacy product much higher, giving it an overall satisfaction rating of 83.9. That BPOC/pharmacy integration is one of the key reasons that Siemens Pharmacy earned the second-highest satisfaction score in the study.” - This was mentioned earlier in the week by Todd Eury at PTR, but I wasn’t able to get a close look at the article until now. I am a Siemens Pharmacy user and am not surprised by their low satisfaction score. The Siemens pharmacy system has a lot to be desired and their product support is seriously lacking. I am happy to see, however that the satisfaction with the system increases with MAK, which we will be implementing later this year.

4 thoughts on “KLAS says providers are integrating pharmacy systems”

  1. Jerry – I am not sure if this is a completely “good thing” – but I had to comment. Your blog and the information you write about is so concise that I read less of the sources and start relying on your excerpts almost as the “cliff-notes”. I really enjoy this blog and appreciate your insight. The systems initially invested in the 1980’s from a design and structural standpoints are obsolete. So many of the healthcare IT/IS systems in use today are old code, old structure, and don’t allow for new innovation or customizable workflows without a tremendous amount of time or money or both to be exerted. There’s a major upheaval that’s going on – and the mighty titans (Siemens, Cerner, GE Centricity) must make fundamental changes to become flexible to the healthcare providers they serve.

  2. Hi Todd – I appreciate the feedback. I follow what you are saying and feel like the systems are exactly as you describe them (“..from a design and structural standpoints are obsolete.”). I’ve used quite a few hospital systems over the years and have yet to be dazzled by their functionality or ingenuity. I often wonder who is really designing these things. I’m sure many begin as “home grown” systems that blossom into what they are today. Our industry seems to lag behind in almost every aspect of technology (barcoding was common place when I was a grocery store clerk working my way through school). My brother is a software engineer (aka “programmer”) and I enjoy the look on his face when I tell him what new and improved things we’re planning at my facility. I can’t tell if the look is humor, horror or a combination of both. Mostly he just shakes his head. Someday you and I will have to sit down over [insert beverage choice here] and talk about where the healthcare industry is headed. I’m betting it would be a great conversation.

  3. I’ll be a panel speaker at the ASHP in December on Pharmacy WEB2.0. Are you going there? I have been careful to search and find solution providers that CAN deliver next-gen solutions for pharmacy however for hospital pharmacy I can only deliver outpatient answers / solutions. In-system Hospital pharmacy is still hostage to the BIG players. Get us some VC Jerry – and let’s start our own gig and rule the world of hospital pharmacy software management technology. (I like Amstel or Lemon-Drops) LOL!

  4. I don’t know if I will be at ASHP in December or not. I’m planning on it, but you never know. If I’m there, we will definitely have to get together for dinner and discuss our world domination plans. I’ll see what I can do about the VC.

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