During the implementation phase of an important project you never want to hear someone say “oh, <insert name here> is the only one that can do that and they’re gone until Monday.” Doh!
Just a friendly piece of advice: no company larger than one employee should have individuals that are so specialized that no one else can do their job in a pinch. People, especially in the healthcare information technology (HIT) field, should be crossed trained appropriately so that things like this don’t happen. Not everyone will be as good as the person that “owns” the process, but it’s better than getting caught with your pants down around your ankles. Understand my meaning? I’m just sayin’.
