What healthcare can learn from Chevy

I’ve spent a fair amount of time in rental cars this year, and one thing I hate is trying to figure out the controls. They seem simple enough, except when you’re in a hurry. Whether it’s the cruise control, the wipers, environmental controls, the lights or the radio, it always takes me a while to get things ironed out. Kind of reminds me of the mess healthcare is in; you never know what systems you’re going to get.

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