Iâ€™ve spent a fair amount of time in rental cars this year, and one thing I hate is trying to figure out the controls. They seem simple enough, except when youâ€™re in a hurry. Whether itâ€™s the cruise control, the wipers, environmental controls, the lights or the radio, it always takes me a while to get things ironed out. Kind of reminds me of the mess healthcare is in; you never know what systems youâ€™re going to get.
All that changed when I was lucky enough to get a Chevy Cruz. Thereâ€™s nothing particularly special about the car. Itâ€™s comfortable enough, has plenty of leg room, gets decent gas mileage and has enough pep to meet my needs, but thatâ€™s not the thing that caught my attention.
When I jumped into the car I noticed that all the instrumentation was nicely laid out, easy to read secondary to visual queues and gave me immediate feedback when I changed something. For example, when I changed the environmental controls the display in the dash told me whether the fan was on or off and where the air was coming from. When I turned the lights off and on I received immediate visual feedback as well. It was pretty slick.
It would be nice if healthcare systems were like that. Some of the stuff Iâ€™ve used in the pharmacy over the years was pure crap when it came to user interface design and useful feedback. Just sayinâ€™.