Iâ€™ve been using a Lenovo T410S for several months now. Itâ€™s a great machine, but Iâ€™m not here to talk about that. Recently I took the T410S on a trip and busted the case just to the left of the trackpad. Bummer.
I jumped online and opened a ticket with Lenovo through their customer service portal. A few days later a box with appropriate shipping materials arrived. I packed it up, delivered it to the UPS store and sent it on its way. A few days later I logged into the Lenovo customer service site to check the progress of my repair. Imagine my surprise when I entered my ticket number and nothing appeared. A few minutes later I was on the phone to Lenovo. The gentleman on the phone was polite and courteous, but ultimately he couldnâ€™t help me because my help ticket was no longer in their system. Doh!
Needless to say I was in a bit of a tiff wondering what the heck happened to my laptop. The next day I called the UPS store only to find out they couldnâ€™t help me either. Double doh! Anyway, as I was ranting to my wife and threatening to hurt people Iâ€™d never met there was a knock at the door. When I opened it there was the UPS man headed back to his truck, and on the doorstep was my laptop freshly repaired by Lenovo.
Lenovo came through like a champ. They turned the repair around in just a few days and returned my machine to me in perfect condition. It just doesnâ€™t get any better than that.