Lenovo continues to impress, this time with customer service

I’ve been using a Lenovo T410S for several months now. It’s a great machine, but I’m not here to talk about that. Recently I took the T410S on a trip and busted the case just to the left of the trackpad. Bummer.

I jumped online and opened a ticket with Lenovo through their customer service portal. A few days later a box with appropriate shipping materials arrived. I packed it up, delivered it to the UPS store and sent it on its way. A few days later I logged into the Lenovo customer service site to check the progress of my repair. Imagine my surprise when I entered my ticket number and nothing appeared. A few minutes later I was on the phone to Lenovo. The gentleman on the phone was polite and courteous, but ultimately he couldn’t help me because my help ticket was no longer in their system. Doh!

Needless to say I was in a bit of a tiff wondering what the heck happened to my laptop. The next day I called the UPS store only to find out they couldn’t help me either. Double doh! Anyway, as I was ranting to my wife and threatening to hurt people I’d never met there was a knock at the door. When I opened it there was the UPS man headed back to his truck, and on the doorstep was my laptop freshly repaired by Lenovo.

Lenovo came through like a champ. They turned the repair around in just a few days and returned my machine to me in perfect condition. It just doesn’t get any better than that.

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